2018 PAII Conference & Trade Show

ANNOUNCING THE 2019 PAII INNKEEPING CONFERENCE & TRADE SHOW WESTGATE RESORT, LAS VEGAS JANUARY 13-14, 2019 - ASPIRING INNKEEPER SESSIONS JANUARY 14, 2019 - EVENING WELCOME RECEPTION FOR EVERYONE JANUARY 15-17, 2019 - INNKEEPING CONFERENCE & TRADE SHOW It was an amazing time in Orlando for the 2018 Conference, but be sure to mark your calendars and join us in 2019 in Las Vegas! Feel free to reflect on all of our great presenters and support our great vendors from the 2018 PAII Innkeeping Conference and Trade Show listed below.

Speakers

Sponsors

Exhibitors

Schedule

  • 06 January
  • 07 January
  • 08 January
  • 09 January

Richard Aday

CEO
ThinkReservations
Richard Aday is the CEO and Principal Engineer behind ThinkReservations, a leading property management system, online booking engine, and channel manager for the lodging industry. After working with hundreds of lodging businesses, Richard has a keen perspective on the needs of the industry. His experience as a Software Engineer at companies like Amazon, Microsoft, and IBM gives him the ability to provide a fresh perspective on processes currently being used in the lodging industry to help properties grow.

06 January

07 January

Debbie Anderson

Owner and Founder
Victorian House Scones
aka ‘The Sconelady’ is the owner and founder of Victorian House Scones. A biologist by profession, she is a self-taught baker—and many years ago became slightly obsessed with creating the perfect scone. Along the way, many squirrels were fed, as well as her kids and any of their friends that happened to be hanging out at the house while she was baking.

In 2003, with the encouragement of family and friends, she decided to test the waters and see if other people might be interested in her scones. She figured out how to take her recipes into mixes, and thus Victorian House Scones came to be. Ten plus years later all our mixes are still created by hand and by us. We promise that each mix delivers true ‘baked from scratch’ flavor and quality—while giving you complete control over all perishable add-ins.

08 January

Matt Bare

Founder
Q4 Launch
Matt Bare resides in Charleston, SC, the home of hospitality! He travels extensively for work, pleasure and mission work and brings a unique perspective to destination marketing. He has been doing "internet marketing" since Al Gore was first claiming to have invented it. He was deploying social media and content marketing strategies back when "social media" was just a bunch of forums.
With a love for travel and comedy he always keeps things fun and entertaining and believes if you can't have fun doing it, then it’s not worth doing.

06 January

08 January

Marcus Berg

Owner
Unique Angles Photography
I established Unique Angles Photography in 1994 and began my career in the wedding and portrait fields.  Over the years, I felt like I wasn't following my true passion which has always been in the area of architecture.  Personally, my wife and I have always loved visiting B&B's on our anniversaries and my interest in this area grew.  In 2008 I made the leap to focus solely on hospitality photography, which brings me to where I am today.  I love the opportunity to capture what makes each facility inviting.  This comes from listening closely to what Innkeepers want and what guests are desiring.  I want each photo to be it's own invitation, drawing the viewer in to experience that location.  I enjoy being a part of numerous B&B associations and attend many conferences to build the relationships that are the foundation of my business.

07 January

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Pam Brandon

Author

06 January

Heide Bredfeldt

Owner
InnPartners
Heide Bredfeldt has been assisting current and future Innkeepers for over thirty years, with her spouse and business partner, Bill Oates. Heide’s background as a psychotherapist and former Innkeeper, provide her with insight and understanding of the personal side of Innkeeping. Heide has a gift of matching the right buyer with the right Inn and her knowledge of what guests want and expect is a resource to new Innkeepers. Problem solving and personal issues in a family business such as Innkeeping is also a specialty of Heide’s. Whether you are considering Innkeeping as a possible next career, or you are already an Innkeeper, Heide is always available to talk.

06 January

07 January

09 January

Roger Brooks

CEO
Roger Brooks International
Over the past 35 years, Roger Brooks and his team have assisted more than 1,500 communities and travel-industry organizations around the world with their branding, product development, and marketing efforts.
In the private sector, Roger has worked with businesses including attractions, destination resorts, lodging facilities, retailers, tour operators, and guide services.
As one of the most recognized and frequently quoted experts in the travel industry, Roger has appeared on every major television network and has been quoted in the Wall Street Journal, New York Times, and in dozens of other media outlets.
A Certified Speaking Professional, Roger’s enthusiasm inspires and empowers audiences to achieve their highest aspirations. He is extraordinarily dynamic and also very funny, combining humorous
video clips and fascinating real-life stories, while providing steps, rules and ingredients –bottom line solutions – that every audience member can implement today to make a positive difference tomorrow.
Roger began his career in the concert industry providing tour management services for international recording artists including The Eagles, Fleetwood Mac, Chicago, Earth Wind and Fire, and others, culminating in the famous Saturday Night Fever Tour with the Bee Gees.
His adventure working with communities and travel-related organizations began in 1981, and he spent the first ten years assisting in the development and marketing of acclaimed destination resorts including Whistler Resort in British Columbia; Harbour Town on Hilton Head Island, South Carolina; Sunriver Resort in Central Oregon, and several others, before working with local, state, and national governments and nonprofit agencies. His passion is to make a difference in people’s lives by helping their communities become better places for people to live, work and visit.
A former board member of the U.S. Travel Association, and author of the popular book “Your Town: An Amazing Destination - The 25 Immutable Rules of Successful Tourism,” Roger has become one of the world’s most popular keynote speakers and authorities in the travel industry.
It’s not surprising that Roger’s personal motto is Ralph Waldo Emerson’s statement: “Nothing great was ever achieved without enthusiasm.”

08 January

08 January

Leighton Collis

Creative Director
Bespoke
Leighton Collis is a marketing veteran and creative director with decades of experience developing award-winning brands and technologies for hotels, private clubs and resorts. He advises developers, operators and investors. He oversees a hospitality investment fund and has equity in properties in Nantucket and Panama.
Leighton comes to development after leadership roles on Madison Avenue and in management consulting. He directed creative and strategy for the world’s largest interactive ad agency, Omnicom’s Agency.com, and managed world headquarters in New York City and three additional offices. Earlier in his career, Leighton led teams for Mercer Management Consulting in Boston and New York.
Today, Leighton’s firm Bespoke markets and advises inns, boutique hotels and resort communities. Bespoke’s mastery of consumer psychographics and technology levels the competitive playing field for independent properties. The firm’s data-driven insight directs advertising, pricing and guest programming.
Leighton has had the privilege of brand building for the following hospitality organizations: Vail Resorts, Ritz-Carlton, Abercrombie & Kent, Auberge Resorts, The Boca Raton Resort & Club, The Woodlands and many smaller properties. In resort development, his clients have included Playground/IntraWest, Newland, Crescent, East/West Partners, New Seabury/ICAHN and others.
Leighton speaks extensively, judges award shows and develops marketing education curricula. He is a speaker for Urban Land Institute, PCBC, Presidential Summit and others. He also holds unbroken ecommerce records from the early days for the Internet.

09 January

Nathan DePetris

General Manager and Innkeeper
Quiet Creek Inn
Nathan DePetris is the General Manager & Innkeeper of Quiet Creek Inn, a boutique country cabin resort in the mountaintop village of Idyllwild, California overlooking Palm Springs and San Diego. Prior to managing the inn, Nathan owned and operated a successful travel agency and award-winning travel magazine. He’s received several travel industry and photography awards, has had his works on the covers of recognized magazines, and currently sits on the board of the North American Travel Journalist Association, NATJA, a premier trade association for renowned travel writers, photographers, travel providers, DMOs and official tourism boards & organizations. He has co-judged past NATJA Awards and graded the best of the best. Prior to the travel industry, Nathan worked extensively in retail management, where he oversaw and managed multiple teams, regions and locations.

07 January

Pattie Detwiler

Broker
Hospitality Properties for Sale
Patricia Detwiler is a professional Hospitality Consultant & Real Estate Broker with 30 plus years of professional expertise in hospitality, creative design, Bed and Breakfasts concerns, management, business development, operation logistics, marketing, website development & financial analysis.
I meet so many people who tell me they always wanted to have a Bed and Breakfast. Some think of it as a retirement business, some just love hospitality and don't know where to start and some think of it as a way to own a beautiful home and have guest revenue help cover the costs. Either way, it's a business to operate.

I created my first Bed and Breakfast as a way to keep a real estate asset. It was the best decision I ever made. My background in construction and finance, along with my ability to host large parties and events at my home (20 acres of property), and my cooking expertise combined to make me a successful bed and breakfast owner. My first bed and breakfast was so successful, I quickly launched into my second location in our downtown area of Main Street.

06 January

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Fiji Water

06 January

John Finneran

Chairman of the Board
PAII
John is currently the Chairman, CEO, and Managing Member of the Finneran Family LLC whose principal operations include investments in Real Estate and Marketable Securities. Among the Group’s holdings include the Caldwell House Bed and Breakfast - a multi-award winning fourteen room Inn located near the USMA at West Point.
Prior to forming the Finneran Family LLC, John was the Senior VP and CFO for The Edison Mission Group (1999 - 2011) (“EMG”) the unregulated power generation, energy trading, and Investment business of Edison International (“EIX”).
John previously was SVP of Finance and Treasurer of Richfood Holdings (1998-1999), a Fortune 500 food retail and wholesale distribution company that merged with Supervalu.
Before that, he served as CFO and Treasurer of Dominion Energy (1995 – 1998) and VP & Treasurer of Potomac Capital Investment Corporation (1986 -1995) where he managed a $2 billion fixed income portfolio.
Earlier experience included positions at the accounting firms Price Waterhouse and KPMG. He is a CPA.
John earned a BBA from Siena College; an MA in accounting/tax from George Washington University; and did post-graduate studies in finance at George Mason University. He has served as a lecturer of finance at Georgetown University. Before that, he was an adjunct professor of accounting at Northern Virginia College.
John serves on the Board of Advisors at his alma mater – Siena College, and is a Director of Medicus in Christi, a charitable organization founded to provide medical care to impoverished peoples of the Third World. In addition, John serves on the Board of Directors of the national Bed and Breakfast Association (Professional Association of Innkeepers), is President of the NYS Bed and Breakfast Association (ESBBA), and is a Board member of the Hudson Valley Lodging Association. He also serves on the Board of the Blooming Grove/Washingtonville and Cornwall Chambers of Commerce.
John and his wife of nearly 32 years, Dena, have five grown children. In his spare time, John likes to golf, read, workout, and maintain the grounds of their Inn.

08 January

E Scot Fuller-Beatty

Senior Account Manager
ThinkReservations
Scot is a Senior Account Manager at ThinkReservations, a leading property management system, online booking engine, and channel manager for the lodging industry.  An owner/innkeeper himself of The Chadwick Bed & Breakfast in Portland, Maine, he became a ThinkReservations customer to help his business grow and run more efficiently.  Today, Scot helps educate owners on ways to use their property management system to make their businesses more profitable, run more efficiently, and how to tackle emerging trends in the lodging industry such as yield management, guest communications, and retargeting.

07 January

Kelly Garbarino

Senior Account Manager
White Stone Marketing
Kelly Garbarino is an expert in market strategy, driving demand, and building successful, profitable inns. Her work with inn owners is focused on helping them understand how to optimize their strategy and define their brand to accelerate revenue. Through her first-hand experience as an innkeeper she brings a holistic view on the industry and experience in successfully implementing new programs. Prior to joining White Stone Marketing, she worked with an investor where she was instrumental in renovating and rebranding distressed lodging properties. Her career also included inn management positions and luxury real estate marketing.

08 January

Gail Gastelu

Owner/Publisher
The Tea House Times, LLC
Gail Gastelu is owner/publisher of The Tea House Times, producer of Tea Course and Tea Course Fast Track, co-owner of Tea Etiquette Certified and Culinary Tea Course and a frequent presenter at tea and/or coffee shows nationwide. Connecting businesses and consumers since 2003, her passion and drive is to help tea businesses grow by providing many services beneficial to the tea industry. The publication, news, education, hosted blogs, special features, and resources may be found by visiting TheTeaHouseTimes.com
website. Gail recently created the nationwide #DrinkTea Campaign with the Tea Council of the USA and Tea Association of Canada. Gail currently serves on the Tea Association of the USA's Specialty Tea Institute Advisory Board and over the years has been an officer or advisory board member to several associations, trade shows, and organizations. 

08 January

08 January

Dr. Amy M. Gregory

Assistant Professor, Ph.D, RRP
Rosen College of Hospitality Management
Dr. Gregory joined UCF’s Rosen College of Hospitality Management in August 2012. She received her Ph.D. in Hospitality Management from the University of Central Florida and Masters in International Business Administration from the Thunderbird School of Global Management. Dr. Gregory’s academic career was preceded by more than 25 years of international sales, marketing and business development experience in the lodging and services industries – the last 10 of which included global revenue management responsibility with the Marriott Corporation.
Dr. Gregory’s research focuses on consumer behavior in the lodging context; more specifically concentrated on the unique aspects of the timeshare and mixed use segments of the greater lodging industry. Her contextual expertise and research strengths have resulted in numerous research grants aimed to address theoretical, practical and applied research initiatives. As a close partner to the timeshare industry, she participates in various industry research initiatives that extend beyond consumers to current and future employees; specifically examining issues and opportunities related to multi-generational differences in the workforce.
Dr. Gregory has been published in various top-ranked hospitality journals such as Cornell Hospitality Quarterly, International Journal of Contemporary Hospitality Management, the Journal of Hospitality Marketing and Management, and the Journal of Hospitality Financial Management, as well as a variety of trade journal publications (HotelNewsNow, Developments, Perspectives, Resort Trades). In addition, she has contributed to and authored multiple teaching case studies, encyclopedia entries and textbook chapters. Dr. Gregory is recognized with various awards acknowledging her excellence in research (Best-in-Track Award – 2013 Annual Sloan-C International Conference), academics (2014-15 Faculty Fellow/Online Training Specialist, 2014 UCF Rosen College Faculty Member of the Year Award), and industry service (2014 ARDA Circle of Excellence Volunteer of the Year).
Dr. Gregory remains an active contributor to the lodging industry through frequent speaking engagements and participation in AH&LA’s WIL Executive Council, CFH&LA Vacation Ownership Council, UCF’s Timeshare Advisory Board, as well as ARDA’s Research Committee, Education Committee, Leadership Development Task Force, Accreditation Board & WIN Board.

07 January

Adam Harris

CEO and Co-Founder
Cloudbeds
Adam Harris is the co-founder and CEO of Cloudbeds, a leading provider of hospitality management software for independent properties. Over the past three years, he has led Cloudbeds from a small start-up to a company that powers over 17,000 properties in 120 countries worldwide.  After graduating from the University of California, Berkeley, Adam started his career as an investment banker until his love of entrepreneurship and travel pulled him from Wall Street to some of the most remote corners of the planet. Adam has traveled to more than 48 countries over the course of his career and has founded multiple technology start-ups.  Adam believes that travel is the key to understanding the world and, in particular, independent properties, give travelers the best opportunity to explore and experience the local culture. His company, Cloudbeds, gives independent properties access to the professional hospitality tools needed to compete in a global marketplace.

09 January

Janice Hurley

Head of Industry Relations
BedandBreakfast.com
Janice is a 12 year veteran of the B&B industry. She started with BedandBreakfast.com in 2002 and was part of the team that moved the company to Austin Texas. She has worked with thousands of properties around the world helping them market their properties through BedandBreakfast.com and their own websites.

In 2011 she opened the first international office for the company in Marseille France and worked in growing the international exposure for the industry. She had the pleasure of managing a 12 room inn and event center in Central Vermont in Aug 2012-May 2014. This expereince has given her a unique perspective and greater appreciation for the industry and the amazing Innkeepers who are a part of it! Her passion and dedication for the growth of the industry, along with her love of Innkeepers, brought her back to BedandBreakfast.com in May of 2014.

06 January

07 January

07 January

Mark Jaronski

CEO
Select Registry
A 21­ year veteran of the travel and hospitality industry, Jaronski most recently served as Vice President of Global Communications for Visit Orlando, the official tourism association representing the most visited destination in the United States.  In this role, he was responsible for leading highly successful communications campaigns that elevated the awareness and prestige of the destination.

Jaronski joined The Walt Disney Company in 1994 and went on to hold a variety of marketing and communications leadership positions, including Brand Manager and Director of External Communications for Disney's worldwide theme parks and resorts. He was a member of the leadership team that established Disney Cruise Line as the leader of a new, family cruising category in its first five years of operation. He has served as Chairman of U.S. Travel Association's Communications Committee since 2014.

Mark holds a bachelor’s degree in journalism from the University of South Florida and an MBA from the University of Florida.

06 January

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JUSTIN Vineyards & Winery

06 January

Marc Kassouf

Group General Manager
Stay Idyllwild Group of Inns
Marc R Kassouf --- Owner & Group General Manager of Quiet Creek Inn and Strawberry Creek Inn located in southern California’s mountaintop community of Idyllwild, Marc Kassouf is the current Vice-Chair of CABBI, the California Association of Boutique and Breakfast Inns, the state's premier boutique and B&B trade association.
No stranger to the travel & hospitality industries, Marc & his partner owned a travel agency and award-winning online travel magazine. In a past life, Marc worked as a systems and business operations consultant for almost two decades. He’s consulted with big banks, automakers, and has opened two five star resorts where he helped manage a staff of thirty technology professionals and installed dozens of systems. Over his career, Marc has presented workshops and spoken at several trade shows, including past CABBI InnSpire, PAII InnKeeping, North American Travel Journalist’s’ Association, and multiple Los Angeles Times Travel Show and travel trade shows.

07 January

08 January

Lisa Kolb

CEO
Acorn Internet Services
Together Lisa and her husband Mark have over 40 years of combined experience that can be put to work for you. In 1996, after almost a decade of solely working in the corporate world of software development and design, they moved to Colorado Springs to open a bed and breakfast. While doing software support and development for their bed and breakfast and local bed and breakfast organization’s website, the need for a quality and results based solution for the online marketing needs of others became glaringly apparent. Thus, In March of 2002, Acorn Internet Services, Inc. was formed. Today Acorn Internet Services is one of the largest providers to the Bed and Breakfast and Lodging industry. The team currently consists of 30 team members, providing services to over 600 clients.

06 January

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Alex Kopp

Key Account Manager
TrustYou

06 January

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Landmark Vineyards

06 January

Ben Lloyd

VP of Strategy
Odysys
Ben Lloyd is VP of Strategy & Customer Success at Odysys. Ben leverages his extensive search engine marketing experience to build a world-class SEO & inbound marketing platform for Odysys’ customers. Prior to Odysys, Ben founded Portland search engine marketing agency Amplify Interactive in 2003, which was sold to Add3 of Seattle in 2013. Ben is a co-founder of Search Engine Marketing Professionals of Portland and has served on the board in a number of roles including President since the group’s inception in 2006. Ben has spoken at a multitude of digital marketing conferences and local area business seminars on digital marketing.

07 January

Earl Madison, CMHS

National Accounts Manager
JCPenney Commercial Hospitality
I have been in the Hospitality Sales Industry for over 8 yrs., with sales experience at HD Supply, where I was a Sr. National Account Manager and Home Depot, where I was the Southern Division National PRO Manager.  I have my CMHS certification from American Hotel & Lodging Education Institute.  I joined JCPenney in August of 2018 to assist in creating their NEW Commercial Division.  We have 3 segments in our Commercial Division, Hospitality, Property Management and Property Improvement.  We have developed a National Account Discount Pricing Strategy to benefit all PAII Members as well as a Bulk Pricing strategy for larger orders.  We currently have a Hotel Bulk Textile Program and plan to implement several other direct Category Programs such as Mattresses, Appliances and Outdoor furniture, just to name a few.  We look forward to serving the PAII Members and helping them Save time and Money!

08 January

Rose Mape

Administrator
Pennsylvania Bed & Breakfast Association
Rose Mape is the Administrator for the PA Association of Bed and Breakfast Inns and responsible for the day-to- day operations, membership development, implementing public awareness campaigns and planning the annual educational conference. Rose has over 12 years experience in the tourism and hospitality industry serving in leadership positions at both the state and local level. Rose was the Pennsylvania State Tourism Director and oversaw all activities related to marketing and promotion. She also served as the President of the Hershey-Capital Region Visitors Bureau responsible for all sales efforts to attract meetings and conventions, group tours and sporting events to the region. 

09 January

Duke Mihajlovic

Owner
Oscar H. Hanson House Bed and Breakfast
Duke Mihajlovic is co-owner of the Oscar H. Hanson House B&B, dba Hanson House Weddings. Duke and his wife, Mary Jane, opened the inn in 2005 with the intent to create the experience of European hospitality they grew up with. Oddly, when they opened, they had never stayed at a B&B, but created the inn how they thought one should be run.
Duke has been interested in photography for the last 35 years. He initially worked as a freelance wedding photographer with film and medium format cameras such as Hasselblad and Mamiya 645. Today’s social environments have made it important to photographically chronical the inn, its surroundings and its food. Duke has put together some very simple tips that innkeepers can do using their cell phones take good food pictures.

07 January

07 January

07 January

Mary Jane Mihajlovic

Owner
Oscar H. Hanson House Bed and Breakfast
Mary Jane (MJ) Mihajlovic is co-owner of the Oscar H. Hanson House B&B, dba Hanson House Weddings. MJ and her husband, Duke, opened the inn in 2005 with the intent to create the experience of European hospitality they grew up with. Oddly, when they opened, they had never stayed at a B&B, but created the inn how they thought one should be run.
At the end of 2006, MJ’s world was turned on its axis when she found she had a severe intolerance to gluten. And so, started the road to understanding alternative flours, cross contamination and rescue meds. Trips need to be carefully planned. Their inn is listed in a UW Health pamphlet on Celiac’s Disease as a safe place to travel. MJ and Duke also work with travelers with other dietary issues such as corn and potato.

07 January

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Bob Morris

President
Story Farm Publishing

06 January

Dr. Michael E. Nalley

Assistant Professor, CHA, CHE, CHT
Rosen College of Hospitality Management
Dr. Nalley joined the Rosen College of Hospitality Management in August of 2016 as an Assistant Professor. He is an alumni of UCF and is returning to Orlando from Phoenix, AZ. where he and his family lived for the last 20 years.
Dr. Nalley is a hospitality executive with over 30 years of experience in hospitality education, training and operations management. He is a customer service expert experienced in global brand program development, launch, implementation and analysis. He has worked with six different hotel brands in operational and corporate level positions.
Dr. Nalley received his Ph.D. Degree in Business Administration from Northcentral University, Master’s Degree in Organizational Management from University of Phoenix and his Bachelor’s Degree in Psychology from the University of Central Florida. Dr. Nalley has obtained the Certified Hotel Administrator (CHA) certification, Certified Hospitality Educator (CHE) certification, Certified Hospitality Trainer (CHT) certification through the Educational Institute of the American Hotel & Lodging Association (AHLEI). He also holds the Customer Experience Management certification (CEM) through the Medallia Institute.
Dr. Nalley’s research focuses on operations management, customer service and industry certifications.

09 January

Richard K. Newman

Founder
Commercial Capital Network, LLC
Rick Newman launched Commercial Capital Network, LLC in 2004, offering consulting services to aspiring innkeepers who wish to purchase “The Inn of their dreams” and innkeepers who seek to re-finance or re-structure debt obligations.
Rick’s connection to the hospitality industry has its roots in his family’s 30-year ownership of a twenty-eight-room inn in New Hope, Pennsylvania.
Rick began his career in 1976 with Chicago Title Insurance Company in Cherry Hill, New Jersey, where he was charged with developing relationships with attorneys and realtors. In 1979 he was offered his first start up challenge, opening Fidelity Abstract’s new Atlantic County operations in Linwood, New Jersey.
In 1985, Rick re-connected with his first mentor in the title business to form Guardian Title Agency of Princeton. Within six months the company was profitable, forging relationships with many of the area’s most respected attorneys and real estate developers. While managing sales, marketing and operations for Guardian, Rick and his attorney developed a groundbreaking strategy to create an affiliated business relationship structure to successfully navigate the regulations of HUD and the Department of Banking and Insurance in New Jersey. His licensing concept ultimately was used for the formation of Weichert Title Agency, an affiliated business of Weichert Realtors, which he founded in 1990.
He served as Vice President of Guardian Title Agency of Mercer County Inc. and President of Weichert Title concurrently until 1996 when he merged his interest in Guardian Title with New Jersey Title Insurance Company (NJT) and simultaneously sold his interest in Weichert Title Agency. Established in 1887, NJT was New Jersey’s oldest title insurer and a most respected institution in the state. As Executive Vice President and member its board of directors, Rick headed sales and marketing and was responsible for redirecting the core business strategy of the the company from 109 years of direct operations to an agency oriented structure. To implement this new plan he identified and negotiated the sale and merger of the company’s New Jersey branch operations with four of the state’s most prominent title agencies.
In 1997, Rick sourced an opportunity to acquire the popular title production software company WinTitle and initiated an acquisition by the stockholders of NJT. This software was used as the platform for the development of Snap Close, which provides information services to the title insurance and mortgage industries.
Following the sale of his interest in New Jersey Title Insurance Company in 2000 and a brief two-year retirement, Rick joined his friend and founder of InterBay Funding, LLC in Fort Washington, Pennsylvania. As the company’s first Regional Manager, he was responsible for its wholesale broker relationships in New Jersey. Newman’s entrepreneurial drive could not be quieted for long however, so with the blessing of the senior management of InterBay, he left the company in 2004 to form Commercial Capital Network (CCN) as a correspondent to InterBay Funding and Silver Hill Financial— companies owned by Bayview Financial of Miami, Florida. As a correspondent to the Bayview Companies, CCN was empowered to offer nationwide access to commercial mortgage loan programs that accommodated the unique financial needs of inns, bed and breakfast and hotel properties.
To this day, Commercial Capital Network exclusively serves this niche market, consulting with owners of inns, bed & breakfasts, and hotels throughout the US. In 2007 he introduced an innovative program to the hospitality industry, which liberates the use of retirement assets for the purchase of an inn, without incurring penalties or tax liabilities. This program has helped many clients over the years fund a more significant down payment and ultimately has increased the purchasing power of his clients. His testimonials pay tribute to his client-centric approach to lending and the lasting relationships he has developed with his valued clients.

07 January

07 January

Thomas Norush

Agent
Florida Hospitality Insurance Agency
Over 20 years in the Insurance Field, the past 12 years here in Florida handling the Hospitality Market almost exclusively.   As an agency, we prefer to fly under the radar as it were.  It works better for us that way. We let our client list do the talking.

06 January

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09 January

Tim Piper

Partner
Hearthside Group
With over 40 years of hospitality experience, Tim has worked as an Inn Consultant with Innkeepers and Buyers in over 40 States helping both to focus their energies and find their optimal opportunities in the Innkeeping world.
Tim has served on the boards of the Vermont Chamber of Commerce as well as the Vermont Visitor and Convention Bureau. Tim was also a founding member of three associations in the State of Vermont… Vermont Chapter of HSMA (Hospitality Sales & Marketing Assoc), VAWP (Vermont Association of Wedding Professionals) and VIBBA (Vermont Inn & Bed & Breakfast Association) where he is the current Association President.
As a speaker, Tim has brought his experiences & knowledge to over two dozen Regional, National & State Association Innkeeping meetings.

07 January

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08 January

Wynn Salisch

CEO
Cassablanca Ventures
Wynn J. Salisch, CHS, ETA CPP, is the Founder and Principal of Casablanca Ventures LLC and one of the only payments professionals with over 45 years of hands-on hospitality and payments industry experience. He’s run everything from luxury resort hotel and conference center, exclusive private club, and food & beverage operations worldwide. A graduate of The School of Hotel Administration at Cornell University, Wynn’s been awarded the Electronic Transaction Association’s Certified Payments Professional designation (earned by less than 1% of the payments industry) and is a Partner on the U.S. Secret Service Electronic Crimes Task Force. He’s also a member of PAII, CABBI, CH&LA, Select Registry, New England Inns & Resorts Association, Southern Innkeepers Association, the Cornell Hotel Society, and the Board of Directors of the New York chapter of the Hospitality Financial and Technology Professionals.

06 January

09 January

Peter Scherman

Founder
The B&B Team
Peter Scherman has been an exclusive inn broker and consultant since 1993, gaining a reputation for knowledge, forward thinking, and honesty. He has been involved in dozens of inn sales over the years and has guided many current and future innkeepers to successful careers in the Innkeeping industry. An Ethics instructor and past leader in the REALTOR® organization, he places high importance on the values embedded in long term business and personal relationships. His office is located in historic Scottsville, Virginia.

06 January

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09 January

Linda Singer

Administrative Director
Michigan Bed and Breakfast Association
At age 71, Linda Singer has literally worked a lifetime in the world of not-for- profit organizations. They include chamber of commerce marketing and membership development; 16 years in the air show industry, first helping to create, then manage the High on Kalamazoo Air Show from 1981 through 1991; then as member services director for the International Council of Air Shows for the next six years.  What Linda calls a “grand ride” culminated in the welcome opportunity to move back home to West Michigan and serve as President/CEO of the West Michigan Tourist Association in the late 1990s.
Since August of 2007, Linda has worked as the executive director of Grand Rapids-based Michigan Bed & Breakfast Association to serve and to promote the state’s B&B industry. She works from a home office and claims the toughest part of her commute is navigating the stairs downhill in the morning and back up in the evening.   It's like half a retirement, but without having to give up a lifelong passion to get the job done and get it done right – to innovate and to excite.”
The frosting on the cake, Linda says, is interacting with bed and breakfast innkeepers, whom she describes as the warmest, best-hearted people in the entrepreneurial world.

09 January

Erik Spence

Conference Planner and Trade Show Coordinator
PAII

09 January

Michael Terry

Associate Instructor
Rosen College of Hospitality Management
Mr. Terry is a frequent speaker at management conferences throughout North America, Europe, the Middle East, the Caribbean, Asia, Central and South America. For more than 18 years, he has provided future-focused strategic thinking presentations, consulted for retail establishments to create branding “experiences” and conducted customer service workshops. An expert when it comes to consumer-to-business and business-to-business communications, Mr. Terry is skilled in state-of-the-art leadership strategies and emerging practices shaping the workplace of the 21st century. Additionally, he is a contributing author of a variety of business articles for Lodging Magazine and Hotel-Online.com’s Hospitality News.
Prior to acquiring his own management firm, Hospitality Futureworks, Mr. Terry held executive level positions in marketing, finance and operations for Hilton Hotels, Intercontinental Hotels and Resorts, Sheraton Hotels, Vector Real Estate Management and Grand Theme Hotels. His hands-on exposure within the industry covers a range of activities including Director of five themed hotels and 73 casual dining restaurants, owner of real estate, retail and restaurant enterprises, and business consultant for profit and non-profit organizations. Coupling his finance and marketing degrees with numerous years of hotel management experience in North America and Europe, Mr. Terry brings a global perspective of real world business culture to the classroom.

07 January

Kerri Thiel

Executive Director
Wisconsin Bed and Breakfast Association
Kerri Thiel is the Executive Director of the Wisconsin Bed & Breakfast Association (WBBA), established in 1987, making it one of the older and larger state associations of its kind in the United States. The offices are located in Waupaca, WI, where she also owns the Apple Tree Lane Bed & Breakfast, since 2006. Prior to taking the Executive Director position in 2016, she was an active member in the WBBA, serving on their Board and as Marketing Chair, Director & Tourism Committee Board Member, Waupaca Chamber of Commerce, Director, Waupaca Triathlon, and participated in other community volunteering. A graduate of Arizona State University with a degree in Business/Marketing, Kerri spent most of her career in corporate sales and marketing with a Fortune 500 company. Through her many travel opportunities, her passion was to take her background and experience to the hospitality industry, appreciating the needs and expectations of the traveler. She is an outdoor enthusiast, enjoying whenever possible, biking/hiking the countryside, swimming the lakes, kayaking the rivers,snowshoeing, and traveling. She and her husband Mike have three grown children and are proud grandparents of three wondrous granddaughters.

09 January

Heather Turner

Marketing Director
PAII
Heather Turner a.k.a. Forfeng is a graduate of the Culinary Institute of America and has spent more than 20 years in the restaurant business. She trained under one of the PBS Series “Great Chefs of America,” Chef Yves Labbe at 4-Star acclaimed restaurant, Le Cheval D’or, and has been the Executive Chef at Bellini’s Restaurant, The Cliff House at Stowe Mt. Resort and Harvest Market in Northern Vermont and at The Olde Inn on Cape Cod. She has worked in marketing for the last 14 years working primarily with the innkeeping industry. She writes a hospitality blog at http://forfengdesigns.com/chef-forfengs-blog/ and is a member of Toastmasters International, as well as being a keynote and educational speaker at associations and conferences around the United States.

07 January

07 January

08 January

Kris Ullmer

Executive Director
PAII
Kris began her work as the PAII Executive Director in March 2015, following a 20 year career as the Executive Director of the Wisconsin Bed & Breakfast Association. Working independently, with members, volunteers, committees, and a Board of Directors, are association management essentials that Kris brings to PAII. Her record of developing and delivering opportunities
and programs of value to members is balanced with fiscal responsibility. Just as innkeepers strive to exceed guest expectations, it is Kris’ priority to deliver outstanding service to the association and personal attention to the members.
PAII’s membership continually increases, as do the services provided to innkeepers, aspiring innkeepers, vendors, and associations. The lodging business constantly changes, therefore PAII’s educational programs deliver the timely information that members need to be successful. PAII’s advocacy efforts nationwide support the ‘level playing field’ for all lodging types.

06 January

07 January

07 January

07 January

09 January

Eben Viens

Associate
InnPartners
Eben Viens grew up within the hospitality industry and has worked with Inn Partners, Heide Bredfeldt and Bill Oates, as an associate and marketing director since 2012. During this time, he has assisted in the valuation and transfer of dozens of B&Bs, Inns and Boutique Hotels nationwide, helping success-minded current and future Innkeepers to achieve their goals throughout the Innkeeping lifecycle.

06 January

07 January

Rebecca Whisnant

Interim Innkeeper
Hospitality and Tea
Rebecca Ruth Whisnant of Hospitality and Tea began Interim Innkeeping as an Independent Contractor in August 2007. She credits Bed and Breakfast Alabama with her formal training and “being a Southern Girl” as her informal training.
Rebecca has been a member of Interim Innkeepers Network for 10 years and has served on their board of directors six of those years. She welcomes your inn-sitting questions during the conference or via e-mail.
www.hospitalityandtea.com

06 January

07 January

Rick Wolf

Consultant
The B&B Team
Rick, as former owner of Captain Fairfield Inn in Kennebunkport, Maine, brings a wealth of innkeeping experience to the team. Rick’s consulting background and his corporate career in marketing and brand development make him a great asset to our clients. His former service on PAII’s Advisory Council allows him to offer insights that benefit the industry. Rick is a regular speaker at Innkeeping conferences nationwide. His office is in Kennebunk, Maine.

06 January

06 January

07 January

09 January

JCPenney Commercial Hospitality

Diamond
Introducing JCPenney Commercial. Your new source for hospitality
convenience, service, savings and quality.

NATIONWIDE CONVENIENCE
• More than 800 locations nationwide to serve you
• Free shipping & handling available
• Buy online and pick up in store to save time and money

PROVEN QUALITY
HOTEL & HOME TEXTILES: Popular brands like JCPenney
Home, Royal Velvet, Pacific Coast and more
APPLIANCES: Small refrigerators, microwaves & more
BEDDING: Duvets, sheets & pillows
WINDOW COVERINGS: Everything from blinds and
hardware to blackout shades and more
GUEST ROOM AMENITIES: Irons, clocks, coffee makers
& blow dryers
MATTRESSES: Trusted brands like Sealy, Serta,
Stearns & Foster, Beautyrest and more

ThinkReservations

Diamond
ThinkReservations gives you the tools you need to increase revenue. Start by upselling items to your customers in the booking engine. Additionally, you can package items into your rate and sell those packages alongside your rooms. ThinkReservations also gives you a flexible way of customizing your rates so you can do interesting things such as price one night stays at a higher rate than multiple night stays.

Comphy Co

Silver
We are proud to be the leading provider of massage linens to the spa world, and now the benefits of our luxurious fabrics are available for your home. Comphy products were developed specifically for spa and offer the best in durability, sustainability, design and quality. In addition, Comphy is known for excellent customized service. Most importantly, Comphy linens live up to their name. The indescribably soft feel of the high-performance, superior quality microfiber is comparable to 600 thread count sheets.

BedandBreakfast.com & RezOvation

Bronze
BedandBreakfast.com, based in Austin, Texas, is the most comprehensive global site for inspiring, planning and booking B&B travel and has been a leader in the B&B industry for twenty years.
With more than 10,000 properties worldwide, and nearly 75,000 rooms, BedandBreakfast.com helps travelers find the perfect B&B through detailed descriptions, photos, and more than 250,000 consumer reviews. BedandBreakfast.com also allows travelers to give the gift of a getaway with the BedandBreakfast.com Getaway Gift Card, welcomed at nearly 4,000 B&Bs in the United States and Canada, with no blackout dates.
BedandBreakfast.com is owned and operated by HomeAway, Inc., the worldwide leader in online vacation rentals, representing more than one million paid vacation rental home listings across 190 countries.RezOvation is the industry leader in innkeeper software, providing property management systems, online reservations, and other services for the hotel, inn, and B&B market. Over 7,500 properties actively use RezOvation and Webervations software. RezOvation's suite of products are ideal for bed and breakfasts, Inns, boutique hotels, lodges, and many other types of businesses.

Booking.com

Bronze
Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch startup to one of the largest travel e-commerce companies in the world. Part of The Priceline Group (NASDAQ: PCLN), Booking.com now employs more than 15,000 employees in 204 offices, in 70 countries worldwide.
With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travelers with the world’s largest selection of incredible places to stay – including everything from apartments, vacation homes, and family-run B&Bs, to 5-star luxury resorts, tree houses, and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 1,467,787 properties, and cover 120,975 destinations in 225 countries and territories worldwide.
Every day, more than 1,500,000 room nights are reserved on our platform. So whether traveling for business or leisure, customers can instantly book their ideal accommodations quickly and easily with Booking.com – without booking fees and backed by our promise to price match. Through our Customer Experience Team, customers can reach Booking.com 24/7 for assistance and support in over 40 languages, anytime day or night.

Deneen Pottery

Bronze
We are a second generation family business established in 1972 by Peter and Mary Deneen in Saint Paul, MN. While our early days were in a two-car garage, today we occupy over 17,000 sq/ft and employ over 50 skilled craftspeople. Our goal has remained unchanged: create functional, beautiful, hand-thrown stoneware for our clients. This journey has been remarkable and we truly feel fortunate to collaborate with businesses – both small and large, from coast to coast – through manufacturing handmade pottery mugs in the USA.

Acorn Internet Services

Marketing
Acorn Internet Services, Inc. specializes in bed and breakfast Web site design and inn marketing. We are veteran nine-year bed and breakfast owners, so we know the challenges facing innkeepers and how difficult it can be to effectively market your small business. Let us put our expertise to work for you.
We design individual Internet marketing campaigns for each of our customers. Our goal is to place you as high as possible in the search engine listings and encourage bookings via eye-catching, creative designs with high-end professional photography.
As the very first company in our industry to build only Responsive Designs, Acorn Internet Services is THE premier leader for Responsive Web Design in the lodging and bed and breakfast arena. Our Google Insights scores consistently exceeds anyone else in our market, and all of our Responsive sites meet Google’s guidelines for SEO, Mobile, Speed, Usability and Schema.
If you need help marketing your B&B Web site or small business, we’ll offer you the tools, or we’ll do it for you. We also provide high-quality Web site and Email hosting and a variety of maintenance plans to fit your needs and budget.
Please allow us to show you how our 75 + years combined experience in the industry can partner with you for your business’s success.

AFFLiNK

Product
AFFLINK has been a leader in supply chain management services for more than 35 years. Our name is just as it suggests – the critical link connecting more than 200 suppliers of packaging, janitorial, safety, food service, office, and MRO procurement solutions with nearly 300 independent distribution experts. Across the entire chain we are able to offer clients innovative products, market expertise, and improved profitability, all of which is fueled by our leading-edge information technology ELEVATE.

When you boil it down, we do one thing better than anyone else in the industry – provide innovative process and procurement solutions to drive efficiencies in today’s leading businesses. With AFFLINK, you get the best of both worlds - the speed and efficiencies of online ordering, single-source invoicing, and one point of contact, but through the combined knowledge and power of our marketplace consultants, we also offer the intimacy, flexibility, and responsibility of local distribution on a national scale.

B&B Team

Services
The B&B Team® is a full service inn brokerage and consulting firm with principal offices in Virginia and Maine. We are Peter and Peggy Scherman, Rick and Janet Wolf, Dana Moos, Scott and Marilyn Bushnell, Eliot and Tish Dalton, and Linda Hayes. As bed and breakfast inn consultants and brokers we can help you buy or sell a bed and breakfast inn anywhere in the country. Our consulting for current and aspiring innkeepers is nationwide, and we have served clients from Maine to Florida and from New Jersey to Washington state.

BedandBreakfast.com & RezOvation

Marketing
BedandBreakfast.com, based in Austin, Texas, is the most comprehensive global site for inspiring, planning and booking B&B travel and has been a leader in the B&B industry for twenty years.
With more than 10,000 properties worldwide, and nearly 75,000 rooms, BedandBreakfast.com helps travelers find the perfect B&B through detailed descriptions, photos, and more than 250,000 consumer reviews. BedandBreakfast.com also allows travelers to give the gift of a getaway with the BedandBreakfast.com Getaway Gift Card, welcomed at nearly 4,000 B&Bs in the United States and Canada, with no blackout dates.
BedandBreakfast.com is owned and operated by HomeAway, Inc., the worldwide leader in online vacation rentals, representing more than one million paid vacation rental home listings across 190 countries.

RezOvation
is the industry leader in innkeeper software, providing property management systems, online reservations, and other services for the hotel, inn, and B&B market. Over 7,500 properties actively use RezOvation and Webervations software. RezOvation's suite of products are ideal for bed and breakfasts, Inns, boutique hotels, lodges, and many other types of businesses.

Berkshire Amenities Group

Product
After decades of providing the best quality bathrobes and towels to the Leading Hotels of the World, hospitality industry veterans, Gene and Karen Faul, have turned their attention to offering their signature elite service to a smaller, niche group. Headquartered in the historic Berkshires Mountains of western Massachusetts, we have curated a collection specially tailored for Bed & Breakfasts, Spas and Medical Spas.

Bespoke

Marketing
The son of a navigator, Leighton began traveling at the tender age of three. He's survived boat strandings, cliff falls and weeks–long hurricanes with navigation skills learned from his father, a US Navy destroyer captain. Leighton's sense of direction—and leadership skills—have been thoroughly tested.

Leighton founded Bespoke after senior leadership roles on Madison Avenue and in management consulting where he worked on global travel brands. He directed teams for the world's largest interactive ad agency, Omnicom's Agency.com, and managed world headquarters in New York City. He's launched everything from the first LasVegas.com to booking engines and from Stephen King horror novels to kitty litter for Proctor & Gamble. It was at Agency.com that Leighton pioneered ideas about digital marketing and consumer profiling. He holds records for ecommerce that remain unbroken today.

Today, Leighton's team of creatives, developers and marketers put the technologies built for major brands in the hands of independent properties. Bespoke's work cracks the code on TripAdvisor and Google and helps independent properties thrive in the hostile world of travel marketing. Leighton continues to do brand consulting for lifestyle brands.

Leighton speaks frequently and judges award shows. He also continues to travel extensively; he's five states away from visiting all 50 US states and four islands away from touring every Caribbean destination. While you will often find him on Nantucket's cobblestone streets, his Instagram account will pinpoint his current location.

Booking.com

Marketing
Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch startup to one of the largest travel e-commerce companies in the world. Part of The Priceline Group (NASDAQ: PCLN), Booking.com now employs more than 15,000 employees in 204 offices, in 70 countries worldwide.
With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travelers with the world’s largest selection of incredible places to stay – including everything from apartments, vacation homes, and family-run B&Bs, to 5-star luxury resorts, tree houses, and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 1,467,787 properties, and cover 120,975 destinations in 225 countries and territories worldwide.
Every day, more than 1,500,000 room nights are reserved on our platform. So whether traveling for business or leisure, customers can instantly book their ideal accommodations quickly and easily with Booking.com – without booking fees and backed by our promise to price match. Through our Customer Experience Team, customers can reach Booking.com 24/7 for assistance and support in over 40 languages, anytime day or night.

CapitalSource

Services
CapitalSource Small Business Lending delivers a one-stop financing solution for established and new innkeepers seeking to purchase, refinance, acquire, or remodel the Inn. We are an SBA Preferred Lender and offer competitive rates on loans from $500,000 up to $5,000,000.

Casablanca Ventures

Services
Casablanca Ventures provides payment processing education and cost reduction services division that helps businesses, charities, trade associations, and professionals increase their bottom line by teaching them how the payments industry really works, reducing their payment processing costs, and introducing them to improved technology solutions that are specially tailored for each client’s unique needs.

Chadworth & Haig

Product
Chadsworth and Haig is the premier supplier of luxury hotel and resort bathrobes, bath towel sets, body wraps and spa towels in the world.
Since 2000, we have grown our business exponentially by maintaining strong customer relationships and providing high quality products.
Our beautiful microfiber robes and premium chenille robes are found in the finest hotels, resorts and spas across the globe.
We aim to provide comfort without the high costs, which is why our prices remain affordable. We even offer free shipping on orders over $35!
Shop with us today and experience the luxury of Chadsworth and Haig.

Chetu

Cloudbeds

Property Management System

Property Management System

Our property management system is a drag-and-drop way to manage your beds. Spend less time in spreadsheets and more time with your guests.

Channel Manager

Find new markets for your beds. Hundreds of new booking sites, thousands of new guests, no crazy fees.

Booking Engine

Stop paying commissions every time you sell a room. Our commission-free and mobile optimized booking engine earns you more direct reservations. Put it on your website, Facebook page, and web app.

Comphy Co.

Product
We are proud to be the leading provider of massage linens to the spa world, and now the benefits of our luxurious fabrics are available for your home. Comphy products were developed specifically for spa and offer the best in durability, sustainability, design and quality. In addition, Comphy is known for excellent customized service. Most importantly, Comphy linens live up to their name. The indescribably soft feel of the high-performance, superior quality microfiber is comparable to 600 thread count sheets.

Crave Mattress

Product

THE CRAVE MISSION

Giving you the best night’s sleep is a concept that we take seriously. We buy directly from our suppliers – the spinners of yarn, the pourers of foam, the coilers of springs – and then we bargain hard to get the best price because every penny we save is a penny you save.

It’s Not Complicated!

GREAT BEDS + GREAT PRICES + FREE SHIPPING = SWEET DREAMS

Crown Merchants

Services
Crown Merchants is a small family owned business providing credit card processing and other value added services for small and medium sized businesses since 2000.
The Crown Merchants company motto is “We Care About Your Business”– and we take that mantra as seriously today as we did when the company started in 2000. We consider each of our merchants to be a business partner, and because of this, each of them is entitled to every benefit we can offer. We firmly believe it is our responsibility to help you, “our partner,” be as successful as possible, and by doing that, we ensure our continued success.
In this hi-tech world, Crown Merchants can supply and deliver the most up-to-date credit card processing equipment and accessories, along with step-by-step set up and usage instructions, anywhere in the United States. And our customer service doesn’t stop when the package arrives– we continue to develop a positive business relationship with our clients by providing answers to any questions they may have on a daily basis and continually monitoring each account to ensure nothing is left undone.
Our “A+” rating with the Better Business Bureau attests to the fact that our customers are our primary concern. The service we provide after the sale puts us head and shoulders above our competition. We truly care about your business, and it is our hope that you will give us the opportunity to become your business partner today.

Deneen Pottery

Product
We are a second generation family business established in 1972 by Peter and Mary Deneen in Saint Paul, MN. While our early days were in a two-car garage, today we occupy over 17,000 sq/ft and employ over 50 skilled craftspeople. Our goal has remained unchanged: create functional, beautiful, hand-thrown stoneware for our clients. This journey has been remarkable and we truly feel fortunate to collaborate with businesses – both small and large, from coast to coast – through manufacturing handmade pottery mugs in the USA.

Eastern Accents

Product
We are a unique wholesale bedding and accessory company offering products that reflect the style and diversity of the home decor industry. We're also proud to feature private label projects such as Barclay Butera Lifestlyes Bedding, Thomasville Top of Bed, and an assortment of luxury soft home furnishings for Room and Board. Our clientele includes premium home furnishing retailers, interior designers, and luxury hotels.

Hearthside Group

Services
The Hearthside Group is a team of business brokers and hospitality business specialists. We work with full-service country inns, bed and breakfast inns, B&B’s, motels, restaurants, and cafes. Our team offers brokerage services including seller and buyer representation. We also provide business valuations, inn consultation, and seminars aimed at helping business owners achieve their goals in a competitive and evolving marketplace.
Hearthside professionals have a combined 115 years of hospitality and business brokerage experience. Though based in New England, the Hearthside Group’s experienced team has provided educational services to aspiring innkeepers and consulting services to buyers and sellers of hospitality properties in over 40 states. Our approach is an extremely personal one based on trust. Through our comprehensive, knowledgeable, and professional services, we work hard to develop a positive, goal oriented working relationship with aspiring innkeepers, buyers, and sellers of hospitality offerings.

Heartland Payment Systems

Services
Heartland Payment Systems is a Global Payments company. Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Homtex

Product

In 1987, we were making our first sheets, cut and sewn by family members into many late nights.
And while we often had less-than-ideal equipment and only remnants to work with, we clearly understood our dream was to provide innovative products that improve people’s lives.
Over the last 25 years, HomTex has grown exponentially to become a leading innovator in the global textiles industry – manufacturing and distributing HomTex and private-branded products through the home textiles, hospitality, apparel and automotive industries. While we are still family-owned and maintain our corporate headquarters in our hometown of Vinemont, Alabama, we now also have domestic production and distribution facilities in North and South Carolina as well as fully staffed offices overseas in both China and India.
We couldn’t be more pleased with our rich heritage, our reputation and positioning in the marketplace and all the exciting, new opportunities we discuss daily with leading wholesale and retail partners. We will continue to focus as a company on innovation, superior quality and exceptional service. It’s a strategy that has served our company and customers well.

Hospitality Properties for Sale

Services
Patricia Detwiler is a professional Hospitality Consultant & Real Estate Broker with 30 plus years of professional expertise in hospitality, creative design, Bed and Breakfasts concerns, management, business development, operation logistics, marketing, website development & financial analysis.

I meet so many people who tell me they always wanted to have a Bed and Breakfast. Some think of it as a retirement business, some just love hospitality and don't know where to start and some think of it as a way to own a beautiful home and have guest revenue help cover the costs. Either way, it's a business to operate.

I created my first Bed and Breakfast as a way to keep a real estate asset. It was the best decision I ever made. My background in construction and finance, along with my ability to host large parties and events at my home (20 acres of property), and my cooking expertise combined to make me a successful bed and breakfast owner. My first bed and breakfast was so successful, I quickly launched into my second location in our downtown area of Main Street.

Inn Consulting Partners

Services
Inn Partners was founded in 1984 to provide current and future Innkeepers with critical knowledge and expert advice to assure their success throughout the Innkeeping life cycle. Since that time, our primary goal of uniting qualified Inn Buyers with distinctive hospitality properties has led to the sale of over 300 Bed and Breakfasts and Inns in the United States (and two in Europe). Over 200 of these properties were members of Select Registry: Distinguished Inns of North America. Let us put you on the same path to success as Innkeepers, whether you are considering purchasing an Inn or developing an exit strategy.

inSPAration

Product
inSPAration started in 1975 and was the very first aromatherapy to the market for the Pool, Spa industry and Hydrotherapy world. We develop and manufacture all of our proprietary blends in Southern California and pride ourselves in offering the best quality products and service to our partners. We have the freedom to introduce new and exciting aromatherapy, offering a better pool, spa & bath experience and ensuring customers the highest quality products. All of our aromatherapy blends contain moisturizers for your skin, making it completely unique.
  • Over 35 Years leading the industry
  • Providing the very best customer service and superior products
  • Completely Water Soluble, does not affect PH, will not harm surfaces
  • Developed and Made in the U.S.A.

Interim Innkeepers Network

Services
Thank you for visiting the Interim Innkeepers Network. Our goal is to provide a unique service for bed and breakfast owners to find temporary or long term management relief. Our organization is committed to the innkeeping profession and our members offer a wide range of experience and knowledge. Our mission is to offer owners and innkeepers the opportunity to refresh, renew and rejuvenate themselves.
Whether you need to attend a business related meeting/convention, a special family event or just need to get away to recharge, our members are ready to step in. Each member of IIN is independently owned and operated.
Interim Innkeepers/Innsitters complete the duties that mirror the tasks that the owner/manger performs on a daily basis. These duties would include, but are certainly not limited to: serving full or continental breakfast, processing reservations, concierge services, responding to inquiries and additional items mutually agreed upon. Simply put, we provide uninterrupted service to your guests and security for your property.

JCPenney Commercial Hospitality

Product
Introducing JCPenney Commercial.  Your new source for hospitality
convenience, service, savings and quality.

NATIONWIDE CONVENIENCE
• More than 800 locations nationwide to serve you
• Free shipping & handling available
• Buy online and pick up in store to save time and money

PROVEN QUALITY
HOTEL & HOME TEXTILES: Popular brands like JCPenney
Home, Royal Velvet, Pacific Coast and more
APPLIANCES: Small refrigerators, microwaves & more
BEDDING: Duvets, sheets & pillows
WINDOW COVERINGS: Everything from blinds and
hardware to blackout shades and more
GUEST ROOM AMENITIES: Irons, clocks, coffee makers
& blow dryers
MATTRESSES: Trusted brands like Sealy, Serta,
Stearns & Foster, Beautyrest and more

LodgingSites

Web Design
How many times have you heard that your website should be responsive, secure (https) and updated to more modern technology? With an ever changing world for web design it is both expensive and difficult to keep up.
LodgingSites is a different way for Bed and Breakfasts, Independent Hotels, Boutique Lodging, and Vacation Rentals to do business online. With a robust system built on WordPress, SEO friendly, https, responsive designs and outstanding customer service, lodging professionals can be comfortable running their business while we run their online presence.

Odysys

Property Management System
Wow Your Guests with a Beautiful Website - Impress your guests way before they walk in the door. Publish a visually stunning, mobile-friendly website at (practically) the speed of light. Whether you or one of our experts design your site, you have complete control over your content, photos, videos, and more!

Easy Guest Booking on Any Device - Make it easy for website visitors to book directly with you. Our commission-free, responsive booking engine seamlessly integrates with your hotel website. You can edit room images, rates, add packages, and customize confirmation emails.

Attract More Guests with Effective Marketing Tools - Increase reservations with a suite of easy-to-use marketing tools. Leverage search engine optimization, social media marketing, and content marketing to engage with guests. Understand what your competition is doing and and make smart marketing decisions.

PAII - Professional Association of Innkeepers International

Association
PAII's VISION
Lead the B&B industry into the future by embracing progressive changes in philosophy, operations, and technology; promote the success of innkeepers through education, networking, and advocacy;
assertively confront negative initiatives and deliver positive results. PAII DELIVERS. (2017)

Q4Launch

Marketing
Q4Launch specializes in destination marketing with our sole focus strictly on the outcome – putting more heads in beds!
Our integrated digital hospitality marketing approach produces a healthy ROI time after time. There is another key factor that drives results: The team members that make up Q4Launch are your customers.
Collectively, we have been to every state in the US and to many countries on 4 continents. We have enjoyed the privilege of spending thousands of nights at places just like yours.
Besides being avid travelers and experts in destination marketing, qualities that set us apart as a top hospitality marketing companies:
  • We pride ourselves in providing fantastic customer service
  • We are data driven: both in our decision making and in our desired results
  • We are always transparent and accountable
  • We love goal setting, which is key to our success in our hospitality marketing strategy
  • We focus only on destination marketing – making us true experts in this field.
Whether bed and breakfast marketing or vacation rental marketing, we are the best choice for digital hospitality marketing.

ResNexus

Property Management System
ResNexus is professional-grade, property management software for any business operating a reservation system. If you rent, lease or schedule business assets, ResNexus can help you run your business effectively.
Everything we do at ResNexus begins with the guest in mind. Because we know that if we make your guests have an easy and pleasurable online shopping experience—your business will grow. At ResNexus, elevating your your business and helping it grow, is our passion.
Red Carpet Service is about learning your business needs and serving you and your business professionally— all with the goal of helping your business grow.

Rosen College of Hospitality Management

The Best Place to Study Hospitality Management

With a record-setting 66 million visitors in 2016, Orlando, Florida has officially become the most visited destination in the United States, and its all thanks to its world-renowned hospitality and tourism industry. Located just minutes from some of the world’s top-rated attractions, resorts, restaurants, and convention spaces, the UCF Rosen College of Hospitality Management provides students with an unrivaled opportunity to learn and work in the industry’s leading market. Situated in the heart of hospitality, Rosen College also looks like it belongs in a world-class destination: our 159,000-square-foot, state-of-the-art, Mediterranean resort-style campus is the largest facility ever built for hospitality management education.
Rosen College is committed to providing an environment where the diverse backgrounds of students and faculty enrich learning and fostering applied research and active service to the University, alumni and community. In addition to learning from our faculty of internationally-recognized experts, students benefit from our unparalleled industry partnerships that provide access to guest speakers, internships, memberships, scholarships, and networking opportunities that help stimulate successful careers in this exciting and booming industry.

Select Registry

Select Registry is your guide to identifying which property among our association of hundreds of independent owners, innkeepers and general managers is best for you, based on your individual tastes, occasion and travel experience.
For nearly 50 years, Select Registry has set the standard for excellence in personal hospitality at privately owned inns and bed and breakfasts. Today, our upscale properties represent numerous types of properties, including boutique hotels, lodges, ranches, castles and luxury cabins and yurts. They’re located everywhere from back country roads to big city neighborhoods, along coastlines and in heartlands; across the United States, in Canada and Europe.
Despite the incredible diversity of experience that can be found in our collection, there are common values that define the experience you can rely on from Select Registry.
- Each property is authentic and unique.
- Our owners celebrate a sense of place at their property, often resulting in an environment that’s steeped in local flavor.
- The people who staff our properties are independently minded and genuinely honored to take great care of you.
These men and women serve their guests in many ways, from concierge to local storyteller, personal chef to wine sommelier. Plus, they are deeply rooted in their local communities, with relationships throughout the area that enable guests to immerse themselves in the local experiences that surround each property.

The Turkish Towel Company

Product
The Turkish Towel Company® encompasses a combined 50-plus years of towel know-how. This partnership marries American design, development, and marketing experience to the world-renowned skills and quality of Turkish towel manufacturing. The result is unsurpassed style and quality in every towel that we produce.

ThinkReservations

Property Management System
ThinkReservations gives you the tools you need to increase revenue. Start by upselling items to your customers in the booking engine. Additionally, you can package items into your rate and sell those packages alongside your rooms. ThinkReservations also gives you a flexible way of customizing your rates so you can do interesting things such as price one night stays at a higher rate than multiple night stays.

TMG-Virginia Inn Brokers

Services
We are realtors specializing in bed and breakfast properties. We have an extensive listing of B&Bs and inns for sale in Virginia, and we also have knowledge of other properties that are available but not listed with us.

Unique Angles Photography

Established in 1994 by Marcus Berg, Unique Angles Photography is one of Oregon’s premier architectural photographers, capturing both the accommodations and cuisine of Bed and Breakfasts, Specialty Inns, and both residential and commercial design. As a member of the Oregon Bed & Breakfast Guild, Marcus excels at showcasing Bed & Breakfasts and Specialty Inns through careful staging and the use of unique angles. He is also member of the Keizer Chamber of Commerce and PAII (Professional Association of Innkeepers International).

Verlo Mattress

Verlo Mattress – Commercial Sleep offers a world-class experience for your Guests and a built-in revenue stream for your business.

Recreation travelers and business travelers don’t come to you for the same amenities, but they all will use the mattress. Travelers consistently identify sleep as an essential part of their hospitality experience. The quality of the mattresses you choose for your hotel will directly impact every guest experience.

Victorian House Scones

Product
In 2003, with the encouragement of family and friends, she decided to test the waters and see if other people might be interested in her scones. She figured out how to take her recipes into mixes, and thus Victorian House Scones came to be. Ten plus years later all our mixes are still created by hand and by us. We promise that each mix delivers true ‘baked from scratch’ flavor and quality—while giving you complete control over all perishable add-ins.

White Stone Marketing

Marketing
White Stone Marketing is a web design and marketing firm for independent lodging properties such as boutique hotels, bed and breakfast inns, vacation rentals and lodges and resorts. With over twenty years of experience and a talented team of industry experts, White Stone sets the standard for web design and marketing for the lodging industry. By focusing on an exclusive and limited client base, we ensure personal service and market superiority. We have the methodology and expertise that lead luxury lodging properties to attain their maximum potential. Finally, we offer exclusive contracts to our clients so that we only market one property type per area.

Registration

07:00 AM 08:00 AM Panzacola & Sebastian Ballrooms Corridor

Aspiring Innkeeper

Welcome Aspiring Innkeepers

08:00 AM 08:15 AM Panzacola H-1

Speakers

Aspiring Innkeeper

Choosing the Right Inn for You - More Than Just a Financial Decision - Building Your Inn's Working Model

08:15 AM 09:00 AM Panzacola H-1

SESSION FEEDBACK

There are many factors involved in building a working model for your future Bed and Breakfast or Inn.  In this session, attendees will be given the tools to develop a strong financial model and analyze the performance of purchase candidates that fit that model.  In addition, Inn Partners will share a standard cost analysis template that will help future Innkeepers to avoid the pitfalls of optimism and/or ignorance and make successful decisions about their future in the Inn business.

Speakers

Select Registry

Select Registry Board of Directors Remarks

09:00 AM 09:30 AM Panzacola H-4

Aspiring Innkeeper

Inn Valuation - Getting Your Money's Worth

09:15 AM 10:00 AM Panzacola H-1

SESSION FEEDBACK

Attendees will learn how to discover what the Inn is really worth?
Is the profit overstated or understated?
Is the business incurring expenses that could be trimmed?
How well is the Inn managed?
Is it a well-run Inn that will gain power in the marketplace? Or is it an under performing Inn that can be improved with better management? Attendees will learn what to look for when evaluating an Inn.

Speakers

Select Registry

State of the Association

09:30 AM 11:00 AM Panzacola H-4

Speakers

Aspiring Innkeeper

Break

10:00 AM 10:15 AM Panzacola & Sebastian Ballrooms Hallway

Aspiring Innkeeper

Make Sure You Have the Right Insurance

10:15 AM 11:00 AM Panzacola H-1

SESSION FEEDBACK

It's pretty fair to say that most innkeepers have done what they can to distinguish themselves from their roadside motel relatives, but they buy insurance policies that are created for their roadside relatives, and not for themselves.  Innkeepers, in all forms need to know what their unique exposure is and what they can do to protect themselves.

Speakers

Select Registry

Break

11:00 AM 11:15 AM Panzacola & Sebastian Ballrooms Corridor

Aspiring Innkeeper

Getting the Details: Priorities, Orientation, Operations and “Oh, My!”

11:15 AM 12:00 PM Panzacola H-1

SESSION FEEDBACK

Aspiring Innkeepers evaluate location, size, and revenue stream, but have you considered what your top personal priorities are? As you prepare to purchase an already active business, how can you make the transition as smooth as possible? What types of things do you need to consider in the daily operations of the business? Attendees will gain an overview of Operations Manuals and some quirks that may be encountered in a bed and breakfast.

Speakers

Select Registry

Business Growth

11:15 AM 12:00 PM Panzacola H-4

Speakers

Aspiring Innkeeper

Break

12:00 PM 12:15 PM

Select Registry

Break

12:00 PM 12:15 PM

Aspiring Innkeeper

Lunch - Aspiring Innkeepers

12:15 PM 01:00 PM Panzacola H-1

Caesar Salad for starters, a Grilled Chicken with Pesto Penne Pasta entrée, and Key Lime Pie for dessert. Attendees registered as Vegan or Gluten Free will be accommodated with special meals.
Select Registry

Lunch - Select Registry

12:15 PM 01:00 PM Panzacola H-4

Caesar Salad for starters, a Grilled Chicken with Pesto Penne Pasta entrée, and Key Lime Pie for dessert. Attendees registered as Vegan or Gluten Free will be accommodated with special meals.
Select Registry

State of the Industry Panel Q&A

01:00 PM 02:00 PM Panzacola H-4

Speakers

Aspiring Innkeeper

Get Psyched

01:00 PM 02:00 PM Panzacola H-1

SESSION FEEDBACK

Innkeeping offers the chance to build a business, provide hospitality, and fulfill a dream. What character traits make successful Innkeepers? When couples work together 24/7, how is their relationship affected? What challenges are faced by single innkeepers? Heide's background as a psychotherapist and former Innkeeper enables her to share her insight and understanding of the personal side of innkeeping with you.

Speakers

Select Registry

FIJI Water | JUSTIN Vineyards & Winery | Landmark Vineyards

02:00 PM 02:45 PM

Aspiring Innkeeper

Break - Aspiring Innkeepers

02:00 PM 02:15 PM Panzacola & Sebastian Ballrooms Corridor

Aspiring Innkeeper

Marketing 101

02:15 PM 03:00 PM Panzacola H-1

SESSION FEEDBACK

Broader Marketing(website, blogging, social media, print, networking) and how to prioritize?

We will help you understand and show how to establish the foundation for your new Inn’s brand and how to incorporate these key marketing tools into your business plan for maximum success.

Today’s traveler is far savvier than ever before and is looking for those “special touches” that will help them hit the ‘book now’ button on your site…. attendees will learn the highlights of these “special touches”!

Speakers

Select Registry

Break

02:45 PM 03:00 PM Panzacola & Sebastian Ballrooms Corridor

Aspiring Innkeeper

Break

03:00 PM 03:15 PM Panzacola H-1

Select Registry

TrustYou Guest Feedback Platform

03:00 PM 04:00 PM Panzacola H-4

Speakers

Aspiring Innkeeper

Internet Marketing 101

03:15 PM 04:15 PM Panzacola H-1

SESSION FEEDBACK

Most Aspiring Innkeepers and soon-to-be new Inn Owners are unaware of the vast amounts of online data and documentation that they must acquire, handle or establish regarding the property they are hoping to purchase. The majority of this information leads directly back to the support and marketing of your online presence. During this session we will walk you through understanding the who, what, where, when and why of these “must-have” data items, and how they relate to a successful marketing plan and strong internet presence. Attendees will also receive a complimentary copy of "The New Inn Owners Handbook”, which combines this vast amount of data into one location. This value-added handbook will be invaluable once you purchase the inn of your dreams!

Speakers

Select Registry

Select Registry Collectible Cookbook

03:30 PM 04:00 PM Panzacola H-4

Speakers

Select Registry

Member Networking Event

04:00 PM 05:00 PM Panzacola H-4

Speakers

Aspiring Innkeeper

Break

04:15 PM 04:30 PM Panzacola H-1

Aspiring Innkeeper

Creating a Business Plan

04:30 PM 05:30 PM Panzacola H-1

SESSION FEEDBACK

This session will inform, educate and empower attendees to build their inn’s business plan. Your Business Plan is the first step in organizing your thoughts; it is the working document that lays out how to accomplish specific, measurable, attainable, and framed-in-time goals. Attendees will learn how the business plan educates potential lenders or investors about the hospitality industry in order to acquire funding, and demonstrates how you will meet your financial goals and future growth projections. The Inn being analyzed may or may not continue to be the same business after you create your own business plan, so any of its assets could be worth either more or less after the acquisition.

Speakers

Registration Continues

07:00 AM 08:30 AM Panzacola & Sebastian Ballroom Hallway

Full Conference
General Session

Welcome to the 2018 PAII Innkeeping Conference

08:15 AM 08:45 AM Panzacola Ballroom H-2 & H-3

Speakers

Full Conference
General Session

Thank You ThinkReservatons - Diamond Sponsor

08:45 AM 09:00 AM Panzacola Ballroom H-2 & H-3

Sets the stage for 3 days of education, networking, and FUN.

Speakers

General Session

What's New at BedandBreakfast.com

09:00 AM 10:15 AM Panzacola Ballroom H-2 & H-3

SESSION FEEDBACK

Join Janice Hurley, Head of Industry Relations at BedandBreakfast.com, to learn about exciting changes at BedandBreakfast.com and RezOvation. Get an update on what we've accomplished in 2017 and an inside peak at what's coming down the pipeline in 2018.

Speakers